Q:  Do I have to be home for service?
For exterior-only windows (no screens), pressure washing, and gutter cleaning services you do not need to be home.

Q:  How do I pay?
You can pay the crew cash, check or card at time of service, if home. Otherwise, the office will email the invoice and payment can be made by mailing a check or paying with a credit/debit card via a link in the email. Once payment is received a “Paid” receipt will be sent to you.

Q:  Is there anything I need to do prior to service?
Two days before service you will receive an email/text with instructions. To see the instructions click this link: https://www.getbrightview.com/how-to-prepare/

Q:  Are there limitations on high you clean?
We provide services up to three stories above grade.

Q:  Do you cancel when it rains or snows?
There are times where the weather will necessitate a delay or reschedule of jobs. Rain, snow, or freezing temperatures may require a delay or reschedule of jobs. The office staff will reach out the morning of the service to let you know if these changes are needed.

Q:  How do I know if I have divided pane or interior removable muntins on my windows
Divided pane windows have wooden or metal dividers on the outside of the glass. Standard double-hung windows have dividers between the panes of glass. Interior removable muntins/mullions are typically wooden dividers only on the inside glass surface held in place by movable pins that contact the interior window frame.

Q:  Do you offer services year round?
Brightview’s services are offered year-round with the following exceptions/caveats:

Pressure washing:  must be at least 40 degrees

Roof washing:  must be above 80 degrees with light or no wind

Gutter whitening:  offered March-November and at least 60 degrees