CANCELLATION POLICY
Any cancellation made less than 24 hours before a scheduled appointment time is subject to a cancellation fee of 50% of the scheduled service amount. To avoid a cancellation fee, provide cancellation notice at least 24 hours prior to your appointment time by emailing us at info@getbrightview.com or texting/calling (919) 274-0673.

WINDOW CLEANING
1. Price quotes assume windows & screens are in good working order and functioning as designed (e.g., windows can be opened and both sashes moved up & down freely to accommodate cleaning; windows & screens are not fastened or screwed shut). Additional charges may apply to clean windows & screens not in working order.
2. NOTE: If service is for exterior-only window cleaning AND screen cleaning is NOT included SCREENS MUST BE REMOVED BY HOMEOWNER IN ADVANCE. A charge of $3 per screen will be added to the service cost if Brightview is required to enter home/business to remove & re-install screens.
Price quotes include wiping dirt & debris from lower horizontal window sill surfaces & tracks. Price quotes do not include deep cleaning of dirt & residue from cracks, crevices, and corners of these surfaces. Deep cleaning of window sill surfaces & tracks can be provided for an additional charge.
3. Price quotes include removal of minimal amounts of paint, paint splatter, paint overspray, silicone, or other debris from glass surfaces. Price quotes do not include substantive reconditioning of glass where removal of atypical amounts of paint, paint splatter, paint overspray, silicone, or other debris is required to prepare windows for cleaning. Additional charges apply to clean glass with atypical amounts of paint, paint splatter, paint overspray, silicone, or other debris.
4. Price quotes assume removable interior muntins/grilles are not glued or otherwise fastened in place and can be removed. Additional charges may apply if muntins/grilles cannot be removed.
5. Storm window glass & frames become increasingly brittle & structurally fragile over time. Brightview will exercise care when handling and cleaning these items. However, acceptance of services from Brightview provides customer agreement that Brightview will not be held responsible for breakage or damage to storm window glass or frames.
6. Unless noted otherwise, price quotes assume interior windows to be cleaned are accessible with reasonable effort. Windows obstructed by items requiring significant time/effort to access will not be cleaned (e.g., loaded bookcases, large headboards, multiple boxes).
7. Price quotes do not include removal of hard water spots, mineral deposits, or other conditions where residue deposits have adhered to or penetrated surface of glass.
8. Window screen fabric becomes brittle & fragile over time as it is exposed to sunlight and ages. Brightview will exercise care when handling and cleaning screens; however, acceptance of services from Brightview provides customer agreement that Brightview will not be held responsible for damage to brittle/fragile screen fabric.
9. If it is raining on the day of service but precipitation is light, Brightview can proceed as scheduled since rain does not affect the ability to effectively clean glass. Glass free of dirt & debris will remain clean and spot-free. If you experience any issues with spotting or streaking within seven (7) days from the date of service, contact Brightview and we will address any issues.
10. If an aerial lift or other heavy equipment is required to accomplish the service, Brightview will take care to avoid/mitigate damage or disturbance to natural areas (e.g., grass and other similar surfaces). We cannot guarantee, however, that disturbance or damage to these areas can be avoided. Scheduling of work by customer and execution of work by Brightview provides customer understanding and agreement that Brightview will not be responsible for any such damage or disturbance.

PRESSURE WASHING
1. There is a $175.00 minimum to provide pressure washing services.
2. Brightview’s service includes moving or covering large items, such as furniture or grills. Prior to service, customer is responsible for moving items they do not wish to get wet or damaged from areas to be cleaned (e.g., cushions, carpets/rugs, decorations, potted plants). A CHARGE OF $50.00 WILL BE ADDED TO SERVICE COST IF BRIGHTVIEW IS REQUIRED TO MOVE THESE ITEMS.
3. Customer is responsible for ensuring all windows, doors, and other water entry points are completely closed, secured, or otherwise sealed. Brightview is not responsible for identifying faulty seals, improperly installed flashing, gaps in exterior wood/siding trim, or other conditions that could result in water penetration resulting in damage to fixtures and/or property.
4. Brightview’s standard house wash/building wash service cleans organic matter such as algae, mold, mildew, and dirt from facades, siding and gutter faces. House wash/building wash service will not remove staining from paint, siding, gutter faces and fascia – such as “tiger stripe” – where composition shingle dust, airborne pollutants, or other contaminants have penetrated or adhered to and formed a bond to these surfaces.
5. Brightview’s standard pressure washing service does not include removal of inorganic staining or substances such as red clay stains, rust stains, oil/oil products, chimney stains, or pollen buildup on metal roofing. These services may be provided at an additional charge.
6. Pressure washing service can lighten stained surfaces, particularly where such surfaces are unprotected, unsealed, or sealed/varnished areas are breaking down or compromised due to exposure to sun and/or age.
7. Extended exposure of vinyl, aluminum, and painted siding to sun can result in oxidation. Oxidation often appears as fading and/or a chalky substance on the surface of these products and can result in the appearance of faded, splotchy, or uneven patches on siding following a house wash or building wash. These conditions most often occur on sides of the home/structure receiving extended exposure to the sun. When providing house wash/building wash services Brightview will use industry-standard, low-pressure procedures that safely remove mold, mildew, algae, dirt, and other organic substances from the surfaces to be cleaned without damage to siding. Brightview is not responsible for patchiness or uneven patterns that may occur following a house wash/building wash as a result of the presence of oxidation or any other pre-existing condition.
8. Brightview does not use high pressure when providing house wash/building wash services since these techniques can cause damage to paint, siding, trim, brick, and other building components. As such, house wash/building wash services may not remove all cobwebs, wasp & flying insect nests, residue from dirt dauber nests, or other similar conditions.
9. Brightview will connect to customer’s on-site water source to provide pressure washing services. A minimum $100.00 fee will be charged if customer will not allow Brightview to use on-site water sources.
10. If an aerial lift or other heavy equipment is required to accomplish the service, Brightview will take care to avoid/mitigate damage or disturbance to natural areas (e.g., grass and other similar surfaces). We cannot guarantee, however, that disturbance or damage to these areas can be avoided. Scheduling of work by customer and execution of work by Brightview provides customer understanding and agreement that Brightview will not be responsible for any such damage or disturbance.

GUTTER CLEANING
1. Gutter cleaning price quotes include removal of leaves, pine straw, twigs, and other debris from inside gutters or on top of gutter guards.
2. Gutter cleaning price quotes do not include cleaning under gutter guards, if any, or exterior surfaces of gutters.
3. Brightview provides gutter cleaning service up to 30′ above grade (approximately three (3) stories for residential homes).
4. Gutter cleaning price quotes include ensuring downspouts are clear and in working order.
5. Gutter cleaning price quotes include cleanout of downspout flex hose up to 16” from opening where installation allows flex hose to be easily disconnected, cleaned, and re-attached. Obstructions beyond 16″ from flex house opening constitute drainage issues and are beyond the scope and quoted price of Brightview’s gutter cleaning service.
6. Gutter cleaning service includes removal of minimal to moderate amounts of leaves, pine straw, and debris from roof valleys, provided they can be accessed safely. Additional charges apply to clean valleys and roofs with significant amounts of leaves, pines straw, or debris.
7. If an aerial lift or other heavy equipment is required to accomplish the service, Brightview will take care to avoid/mitigate damage or disturbance to natural areas (e.g., grass and other similar surfaces). We cannot guarantee, however, that disturbance or damage to these areas can be avoided. Scheduling of work by customer and execution of work by Brightview provides customer understanding and agreement that Brightview will not be responsible for any such damage or disturbance.